Product Warranty Service
Shanghai Wenjing Technology Co., Ltd. provides a two-year warranty on every Wenjing product sold by its authorized distributors. If the product is damaged during the warranty period (the specific warranty policy is based on the “Wangjing Technology Warranty Card”), please contact the authorized dealers around Wangjing Technology or call the unified service hotline 400-650-8378 or call the 24-hour emergency contact: 19916708747 to apply for warranty service; When applying for warranty service, please provide the invoice and the “Wangjing Technology Warranty Card”.
Product repair service
Maintenance services are provided by Shanghai Wangjing Technology Co., Ltd. and its authorized dealers. For such maintenance services, the service provider will charge the user for maintenance services in accordance with the “Uniform Charging Standard for the Products of the Net” published by Shanghai Wangjing Technology Co., LTD.
Q Jing Technology service program
Customers can contact the dealers or call the unified service hotline: 400-650-8378 or call the 24-hour emergency contact: 19916708747 for consultation and repair; Simple faults are solved by the customer through the telephone guidance of the service personnel; For complex faults that the customer cannot handle, the customer sends the equipment to the dealer or manufacturer address by itself or through logistics; If you need on-site service, you need to agree on the on-site maintenance time with the service engineer of Wangjing Technology, and the service engineer will test the faulty equipment after the test, and show the unified “Maintenance Service Report” of Wangjing Technology filled in the fault detection result to the customer (the maintenance quotation can be attached according to the need); After the service engineer and the customer confirm the fault detection and maintenance quotation, sign the confirmation item of fault detection and maintenance quotation in the “Service confirmation” column in the “Maintenance Service Report”; If the customer does not agree to repair, the service engineer will collect travel expenses and fault detection fees from the customer, and the repair process will end; If the customer agrees to repair, the engineer prepares spare parts and repairs the equipment. After the equipment is repaired and accepted by the customer, the service engineer and the customer sign the “Maintenance completed, Customer acceptance confirmed” item in the “Service confirmation” column of the “Service Confirmation” in the “Maintenance Service Report”. The service engineer charges the service fee (no fault diagnosis fee), and the maintenance process is over.
Q Jing Technology Services
Customer response: reply within four hours, on-site service within two working days in Shanghai;
Extended service: repair a faulty equipment at the same time, check the customer’s use of other technology products or help customers to check other brands of similar products;
Unified charge: charge according to the Unified Service Charging Standard for Science and Technology Equipment to protect the interests of customers;
Service complaints: Welcome to call the complaint service phone: 400-650-8378 to complain about the non-conforming service phenomenon; At the same time, we also welcome your valuable comments and suggestions on our service!